Sparki Infrared Sensor Not Working

I uploaded the basic remote program to my Sparki and I used a camera to make sure the remote is sending infrared signals. But when Sparki is on and I point the remote at the sensor on the front, Sparki doesn’t respond to it. Any help would be very much appreciated.

What program are you using?
I don’t have any issues with infrared.
You can try to use this my program:

Just to check if infrared works for you.